01
Order
Customer places an order.
Store & Delivery
Shipping Policy
Understand how Pooja Store orders move from confirmation through packing, shipment and delivery.
Shipping Policy
Last Updated:
To be updated by Pooja Nilayam
Final Shipping Rules Require Business Approval
The project documents define the order, packing, shipping and delivery workflow. Exact delivery timelines, shipping charges, courier/partner details and serviceability rules are not specified and should be maintained through the approved CMS content.
Order Journey
From Order to Delivery
The documented Pooja Store process takes an order through confirmation, shipment and final delivery.
02
Received
Admin receives the order.
03
Packing
Order is assigned and packed.
04
Shipping
Order moves to shipment.
05
Delivery
Order reaches the delivery stage.
06
Closed
Order is closed after completion.
On This Page
Shipping Policy
Delivery Help?
Need assistance with an order or delivery? Contact support.
01
Shipping Policy Overview
The Pooja Store includes an end-to-end order journey from checkout and payment through shipment and delivery.
This page presents the documented shipping workflow. Final commercial shipping conditions will be maintained through CMS.
02
Order Processing
The documented product purchase flow begins with product browsing and continues through cart review, checkout, address selection, payment and order confirmation.
Browse Products
View Product
Add to Cart
Review Cart
Checkout
Address Selection
Payment
Order Confirmation
03
Delivery Address
Address selection is a defined step in the product checkout process. Customers should provide the delivery details required by the platform before payment and order confirmation.
Exact address-validation
and serviceability rules
are to be configured by
the business.
04
Packing & Preparation
The documented vendor order flow includes assignment to a vendor or warehouse followed by packing before shipment.
Vendor / Warehouse Assignment
Admin assigns the order to the appropriate vendor or warehouse.
Packing
The order is packed before it proceeds to shipping.
05
Shipment
Once the order has been packed, the documented process moves the order into the shipping stage.
Shipping Stage
The order proceeds
from packing to
shipment and then
delivery.
06
Delivery
The documented product purchase process ends in delivery after the shipment stage.
Delivered
Successful delivery
is followed by
order closure in
the documented
vendor workflow.
07
Delivery Status & Tracking
Delivery Status is explicitly included in the Admin Order Management module. The customer order experience should reflect the applicable order/delivery status when the functionality is connected.
View My Orders
08
Delivery Issues
If an order encounters a delivery-related issue, the customer can use the available support workflow for assistance.
Specific failed-delivery,
re-delivery and
undeliverable-order
rules are not defined
in the current project
documents.
09
Returns
Returns are explicitly included in the Admin Order Management module. The final customer-facing return rules should be maintained in the approved policy content.
Return Process
Final eligibility,
timelines and
return conditions
require business
approval.
10
Cancellations
Order cancellations are also explicitly included in the Admin Order Management module.
View Refund Policy
11
Order Closure
The documented vendor order flow ends with delivery followed by order closure.
Shipping
Delivery
Order Closed
12
Shipping Charges & Timelines
The current project documents do not define the final shipping charges, delivery timelines, courier partners or serviceability rules.
Shipping Charges
To be configured.
Delivery Timeline
To be configured.
Serviceability
To be configured.
13
Shipping Support
Customers can use the documented support and ticket workflow for assistance with orders and delivery issues.
14
Changes to Shipping Policy
Any future changes to shipping rules should be maintained through the Pooja Nilayam CMS and reflected on this page.
15
Contact Us
For questions concerning shipping, delivery or an existing order, contact the Pooja Nilayam support team.
Contact Pooja Nilayam
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